Thank you for choosing Ricacha! We are committed to providing you with high-quality jewellery and exceptional customer service. Please take a moment to review our policy regarding exchanges and warranties:

No Exchange Policy:
Due to the unique nature of our handcrafted jewellery and for the protection of all our customers, we do not offer exchanges on any purchases. Once a transaction is completed, items cannot be exchanged for other pieces or store credit.

15-Day Warranty:
We stand behind the craftsmanship of our jewellery. If you experience any issues with your purchase within 15 days of the original purchase date, please contact us. Our warranty covers:

Manufacturing Defects: If you find any defects in materials or workmanship.
Quality Issues: Any concerns regarding the quality of the piece.

To be eligible for warranty service, the item must be returned in its original condition, with proof of purchase, and within the 15-day period. Please reach out to our customer service team to initiate a warranty claim and receive further instructions.

Exclusions:
Our 15-day warranty does not cover:

Wear and Tear: Normal wear and tear, including but not limited to scratches, tarnishing, or damage caused by improper care.
Accidental Damage: Any damage resulting from accidents or misuse.

Contact Us:
For any warranty inquiries or further assistance, please contact our customer service team at contact@ricacha.biz. We are here to help and ensure your satisfaction with our jewellery.

Thank you for understanding our policy. We appreciate your support and hope you enjoy your Ricacha purchase!